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We are continually innovating and simplifying our processes, and will optimize this approach by implementing the elements of a process development framework. We will reduce errors, costs, and the training time for new team members.



GOAL ONE: Create a formal process governance framework within the next two years.

Years 1-2 (FY2022-FY2023)

Begin to develop the strategy and build awareness for a process development framework.

Identify process owners and their expected roles for all critical processes.
Establish a process leadership council.


GOAL TWO: Develop standard operating procedures (SOPs) for all business processes within five years.

Year 2 (FY2023)

Begin identifying and prioritizing critical processes and key job functions.

Identify and inventory any current SOPs.

Begin documenting appropriate SOPs.

Assess the baseline maturity level of each key business process.
Determine electronic platforms, standard formats, and methods to house and manage SOPs.

Year 3 (FY2024)

Create SOPs and add them to the glossary.
Publish SOPs to centralized locations and communicate with all team members.
Establish mechanisms and procedures for future changes to SOPs.


GOAL THREE: Become a paperless office using electronic workflows within five years.

Year 2 (FY2023)

Identify internal paper-based processes.
Prioritize paper-based processes based on impact and effort.
Identify resources and methods needed to timely scan incoming documents.

Years 3-5 (FY2024-2026)

Create an electronic filing cabinet and retention/purging protocol.

Create electronic workflows and train team members on new workflows.


GOAL FOUR: Display and track enterprise key performance indicators (KPIs) by June 2024.

Year 2 (FY2023)
Identify critical success factors related to the strategic initiatives.
Provide internal education and awareness on the benefits and purpose of meaningful KPIs.

Identify and collect 2-5 enterprise-wide KPIs.

Year 3 (FY2024)
Visually display and monitor enterprise KPIs.

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