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DIGITAL FIRST

We introduced our Digital First initiative in 2020 with the goal of delivering an outstanding experience that is more efficient for our constituents and team members. This initiative focuses on providing a more effective, convenient way for the public to engage with our services. The public has several options from which to choose. With our new digital approach to our services, the public will be able to engage with us electronically, enabling us to serve the public around the clock. We will also see some major improvements to our timeliness and accuracy, as well as our customer service tracking.

A key element of our Digital First initiative is the replacement of the current Oracle 6i-based assessment system, originally implemented in 1992. The current 6i system is used to list, value, and report property in the County. A critical channel for the delivery of property valuation information to the Arizona Department of Revenue (DOR), the Maricopa County Treasurer’s Office, and an integral component of the county’s third-largest revenue stream - the 6i system has aged, becoming increasingly difficult to maintain and upgrade.

This prompted us to start work on producing a new Computer Aided Mass Appraisal (CAMA) system in 2012, selecting Esri Canada to develop an application to fit the needs. After nearly a decade of financial investment, hard work, and extensive planning, the organization will migrate operations to this modern technology platform, Assessment Analyst Geographic Assisted Mass Appraisal (AA-GAMA).

STRATEGIC GOALS & ACTION ITEMS

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GOAL ONE: We are making it easier for the public to engage with us by focusing on providing state-of-the-art digital solutions, combined with conventional paper and in-person processes. The public will be able to engage with us electronically, enabling around-the-clock service.

Year 1 (FY2022)

Implement a digital solution to apply for personal exemptions and the senior valuation protection (SVP) program.
Convert our remaining business units (mapping, ownership, personal exemptions, and SVP) to electronic case management systems.
Introduce an online constituent portal allowing electronic users to monitor properties.

Years 2-3 (FY2023-2024)

Pilot artificial intelligence (AI) technology for automated deed processing.
Pilot application programming interface (API) services with three external agencies.
Extend and improve the online constituent portal.
Introduce an online constituent portal allowing electronic users to monitor properties.
Implement personal property updates and mailing address changes.
Develop a solution to provide customers a digital platform to review, edit, and manage personal property.
Expand digital alternatives to produce paper mailings.

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GOAL TWO: Successfully complete the Maricopa Assessment Replacement System (MARS) and go live with the new system, Assessment Analyst Geographic Assisted Mass Appraisal (AA-GAMA).

Year 1 (FY2022)

Go live with AA-GAMA in the second half of the fiscal year.
Adapt daily organizational operations to a new workflow.
Begin development of the first supplemental AA-GAMA release to add functionality and features for handling appeals, legal class verification, and litigation.
Reconfigure legacy 6i system for archive access.

 

Year 2 (FY2023)

Continue to ensure that the organization's core business meets all expectations on the new platform.
Refine quality control measures, system reporting, and business intelligence within AA-GAMA.
Begin development of the second supplemental AA-GAMA release to add functionality for miscellaneous features for existing modules.

Years 3-5 (FY2024-2026)
AA-GAMA will be fully operational and require only routine maintenance and any identified enhancements.